Job Vacancy for Human Resources Officer, Customer Service

One of the  major players in the Nigerian telecommunications industry and a subsidiary of one of the foremost telecommunications companies in Africa, providing- Mobile Services, Fixed Telephony Services, International Data Access Services and National Long Distance Services within Nigeria. Our client is currently in the
Position: Chief Human Resources Officer (NXT/TELC I)
• The successful candidate will be responsible for directing, managing and controlling human resource operations of the company as a strategic partner to
management.
• The occupier of this position will (inter-alia)be responsible for defining strategic objectives in the human resource management area as well as initiating
changes and undertaking broad courses of action required to attain such objectives,
• The successful candidate will have responsibility for planning and managing the human and material
resources of the company to optimize employee
performance, morale and enhance productivity,
Qualification and Experience:
• A good first degree preferably in Social/Management Sciences from a reputable institution
• A post graduate degree in Human Resources/Psychology/Employee Development o Professional certification in HRM practice such as CIPM, CIPD, SHRM, etc
• Minimum of 12 years operational experience in Human Resource Management with a minimum 5 years managerial experience in a similar position
• Excellent communication skills
• Working knowledge of best practices in HRM delivery especially in Training & Development, Employee Relations and Health & Safety
• Change management skills
• Experience working with Human Resource Information Systems (HRIS)
Executive, Customer Service (NXT/TELC II)
• The successful candidate will be primarily responsible for directing, managing and controlling the Customer Service environment of the company.
• The occupier of this position will (inter-alia) set and define the strategic direction and objectives for instituting excellent customer service standards
in the compel1, as well as initiating appropriate changes geared towards ensuring that such service standards are upheld on a sustainable basis and that
sales targets are met
• He or she shall be responsible for the operational implementation of all products and services with regards to customer service and shall take ownership of
the process of investigating and solving customer complaints in the most professional manner whilst ensuring excellent client satisfaction
Qualification and Experience:
• A good degree in Social Management Sciences or Humanities from a reputable institution
• A post graduate degree in relevant field
• A relevant professional qualification will be added advantage
• Minimum of 1 0 cognate years experience in a similar position with at least 5 years at managerial level
• Strong customer service skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
METHOD OF APPLICATION
If you qualify and are interested in any of these positions, please send in your resume (as an attachment) stating the reference code of the position being applied for as the subject of the email to: recruitment@nextzon.com
No other format of application will be accepted.
Closing Date: 20th July, 2010.