Mobitel Nigeria Limited is Recruiting Head of Customer Care June 2010

HEAD OF CUSTOMER CARE- Reference Code: CHCC007

JOB SCOPE:
To manage the company’s customer complaints and grieviance dynamics and ensure that the company delivers continuous improvements in customer satisfaction; To oversee the company’s customer care technology and infrastructure and manage outsourced resources acquired in this respect; To participate in the product development process and highlight significant functional features and systems to the customers’ understanding; to develop and maintain a database of key customer issues and provide management with headline statistics and analyses of same on a periodic basis

RESPONSIBILITIES:
 

1. To develop and manage the entire customer care cycle from complaints/issues registration to resolution,

Mobitel Nigeria Limited is Recruiting Transmission and Access Network Supervisor June 2010

Position: TRANSMISSION AND ACCESS NETWORK SUPERVISOR - Reference Code: TTANS004

Job Scope
Supervise the Installation, Operation, Administration, Maintenance and Provisioning of Transmission & Access Network which comprise of All Wimax Base Stations, MSANs, Microwave Equipment, Fiber Optic, VSAT, and Backhaul Routers.
Responsible for the Continuous Operation of all Transmission & Access equipment.
Coordinate with other Customer Care & other Departments on Operational Issues.  
Assist in Setting Operational Standards, Procedures and Metrics for smooth operation of the all Transmission & Access Network Elements.  Schedule and conduct regular Network Maintenance and Optimization.  Coordinate with Equipment Vendors, Contractors in equipment troubleshooting and optimization.
Responsibilities:

Mobitel Nigeria Limited is Recruiting Transmission and Access Network Engineer June 2010

TRANSMISSION AND ACCESS NETWORK ENGINEER - Reference Code: TTANE003

Job Scope
Implement the Installation, Operation, Administration, Maintenance & Provisioning of Transmission & Access Network which comprise of All Wimax Base Stations, MSANs, Microwave Equipment, Fiber Optic, VSAT, and Backhaul Routers.
Responsible for the Continuous Operation of all Transmission & Access equipment.
Implement set Operational Standards, Procedures and Metrics for smooth operation of the all Transmission & Access Network Elements.  Conducts regular Network Maintenance and Optimization.  Work with Equipment Vendors, Contractors in equipment Installation, troubleshooting and optimization.

Mobitel Nigeria Limited is Recruiting Core Network Supervisor June 2010

Position: CORE NETWORK SUPERVISOR - Reference Code: TCNS002

Job Scope
To Supervise & Conduct the Installation, Operation and Maintenance of ISP/Data Application Servers, Firewalls, Voice Softswitch, Media Gateways, Routers and Switches.
Coordinate with other Voice & Data Operators on Interconnection issues
Familiarity in the fundamentals of ISP Data & Voip Switching and Equipment. Possess an understanding of ISP networking technologies.  Must be skilled in Predictive and Preventive Maintenance of equipment, Traffic Statistics interpretation, Background in Cisco devices and commands, IP and TDM protocols.
Responsibilities:

1. Monitoring of Core Network Elements and ensure continuous operations